Contact Us

All times shown below are U.S. Eastern time. November-April we are -5 hours UTC, April-November -4 hours UTC.

Radio Sales:
8 a.m. – 5 p.m. Monday – Friday
Phone: (800) 833-7373
E-Mail: sales@tentec.com

Enclosure Sales:
8 a.m. – 5 p.m. Monday – Friday
Phone: (800) 231-8842
E-Mail: enclosuresales@tentec.com

Tooling & Die:
8 a.m. – 5 p.m. Monday – Friday
Phone: (865) 453-7172
E-Mail: toolroom@tentec.com

Service Department:
8 a.m. – 5 p.m. Monday – Friday
Phone: (865) 428-0364
E-Mail: service@tentec.com

Primary Contact:
8 a.m. – 5 p.m. Monday – Friday
Phone: (865) 453-7172
Fax: (865) 428-4483

*These numbers can be used to reach all departments.

1185 Dolly Parton Parkway
Sevierville, TN 37862 U.S.A.

Sales Policies and Information

Factory direct sales to the USA and Canada: For the United States and Canada, Ten-Tec stopped using the traditional amateur radio dealer network in 1992 to go to exclusive factory direct sales. Equipment for shipment to addresses in the U.S.A. and Canada can be ordered via our website store or by calling (800) 833-7373 or (865) 453-7172.

Hours of operation and contact info: The sales department can be reached at (800) 833-7373 or (865) 453-7172. Fax (865) 428-4483. Sales department email address is sales@tentec.com . Telephone hours are Monday-Friday 8 a.m. – 5:30 p.m. Eastern time. Store hours are 8 a.m. – 5 p.m. Eastern time.

International dealers: Ten-Tec has dealers in a number of countries outside of North America. Click on “International Dealers” above for the current international dealer listing. In countries outside the U.S.A. and Canada where we have no dealer, you have the option of using one of our international dealers or purchasing from Ten-Tec factory direct. We do not accept factory direct orders from countries where we have an active dealer.

Financing: Ten-Tec offers a financing plan on purchases of $800 or more. We charge a non-refundable 5% fee for financing equipment. Using your Visa, MasterCard, Discover or American Express, you can elect to spread the cost of equipment over a four month period. The first payment charged to your card is 1/4 of the purchase price, plus the 5% fee, plus shipping. At that time, we will ship your gear. We will then charge your credit card 30, 60, and 90 days later for 1/4 of the purchase price.

30 day return policy: All new and demo (non-kit) Ten-Tec equipment sold factory direct is sold on a 30 day trial period. If within 30 days of purchase you decide not to keep the equipment it may be returned to us for a purchase price refund, less shipping charges. Please call our sales department at (800) 833-7373 or (865) 453-7172 and request a return merchandise authorization number – this will greatly speed up the processing of your refund. Return items to Ten-Tec, 1185 Dolly Parton Parkway, Sevierville, TN 37862. Include a note with any returned equipment with your name, address, and telephone number and the RMA number. For equipment sold through our international dealers, it is at their discretion to set their own sales and return policies.

Return policy for kits: Ten-Tec T-kits may be evaluated for 30 days. As long as no construction has begun and parts have not been mixed and require re-sorting, kits can be returned within 30 days of purchase for a full purchase price refund, less shipping charges. Partially built or opened and jumbled kits will not be accepted for refund. See above for instructions on return merchandise authorization numbers.

Return policy for non-Ten-Tec equipment sold by us: Equipment sold by Ten-Tec that is of other manufacture is subject to a 10 day evaluation period. Any non-Ten-Tec piece of equipment returned for refund within 10 days will be taken for refund if returned with all original packing material in “as new” condition. A 15% restocking fee applies and refunds are less shipping charges. Exceptions: non-Ten-Tec linear amplifiers, cut to order wire and cut to order coaxial cable are not returnable. Antennas are only returnable as long as no installation or construction has been attempted or made.

Warranty on Ten-Tec equipment, all except Europe: New and demo Ten-Tec equipment purchased directly from Ten-Tec in the U.S. is warrantied parts and labor for 12 months from date of purchase. Purchaser pays inbound shipping to us for warranty repair, we pay shipping to return the repaired equipment to you by UPS ground service or equivalent to the continental USA and Canada. Alaska, Hawaii and outside U.S. and Canada actual return shipping cost paid by owner. The only warranty exception is for the model 238B antenna tuner and the 417A Titan III linear amplifier, which are warrantied for three years parts and labor, under these same terms. Used equipment sold by Ten-Tec is warrantied for 30 days, parts and labor, under these same terms.

Warranty on Ten-Tec equipment, Europe: Warranty service in Europe is available via Ten-Tec Direct U.K., Unit 9 Dimple Road Business Centre, Matlock, Derbyshire DE4 3JX, U.K. telephone: 01629 581222 email tentec@aoruk.com – European customers MUST contact the U.S. service department at Ten-Tec for a factory authorization to send equipment to Ten-Tec Direct U.K. for warranty service. Ten-Tec service can be contacted by telephone at (865) 428-0364 or via email service@tentec.com

Warranty on non-Ten-Tec equipment sold by us: Warranties are administered by the manufacturing company. We do not service non-Ten-Tec equipment.

Factory store information: Ten-Tec operates a retail store at our factory location with a lobby showroom. All Ten-Tec equipment and equipment from other manufacturers that we retail is available on display and for sale and purchases may be made and picked up in person (all in person pickups are subject to 9.5% Tennessee sales tax). Our “ham shack” attached to the lobby showroom features 4 HF and VHF operating positions, yagis for 2 and 6 meters, a rotary 10/15/20 meter triband beam antenna on a tower and low band dipoles. You are welcome to visit our store and use the radio equipment — our store is open daily Monday-Friday 8 a.m. to 5 p.m. Eastern time except major holidays. Ten-Tec is located 2 1/2 miles east of Sevierville, TN on the right side of U.S. Highway 411 north, directly across the street from Sevier County High School. Our street address is 1185 Dolly Parton Parkway, Sevierville, TN 37862.

International Dealers

TTS Systems

Box 41
Tyabb, Victoria 3913 Australia

Phone: 61 3 59774808
Fax: 61 3 59774801
Email: info@ttssystems.com.au
Website: TTS Systems

All Ten-Tec equipment except RX-331, RX-340, RX-400.

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SouthTech Systems

49 McIntyre St
Burwood, Victoria 3125 Australia

Phone: 61 3 9880 2222
FAX: 61 3 9808 3233
Website: SouthTech Systems

Exclusive dealer for RX-331, RX-340, RX-400 in Australia and New Zealand

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DD-Amtek

Bubenska 14/242
17000 Praha 7
Czech Republic

Phone: 420 220 878 756, 420 224 312 588
Fax: 420 224 315 434
Email: info@ddamtek.cz
Website: DD-Amtek

(all Ten-Tec equipment)

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RF-HAM

Parc D’Activite Fontaudin
Avenue Descartes
Artigues Pres Bordeaux F-33370, France

Phone: 33 5 56 86 85 84
Fax: 33 5 56 86 55 56
Email: contact@rfham.com
Website: RF-HAM

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Appello GmbH

Drosselweg 3
D-21376 Salzhausen, Germany

Phone: (+49) 4172 979161
Fax: (+49) 4172 979162
Email: info@appello.de
Website: Appello GmbH

Receivers and transceivers. Exclusive German dealer for transceivers.

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Haro-electronic

Peter Henlein Str. 5
D-89331 Burgau, Germany

Phone: 8222 410050
Fax: 8222 4100556
Email: info@haro-electronic.de
Website: Haro-electronic

(receivers)

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Box 73 Amateurfunkservice

Berliner Str. 69
13189 Berlin, Germany

Phone: 030 44 66 94 60
Fax: 030 44 66 94 69
Email: shop@funkamateur.de
Website: Box 73 Amateurfunkservice

(kits)

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Herbert Thieking
Elektronik
Schwaneweder Str. 193
D-28779 Bremen, Germany

Phone: 49-04216098500
Email: thiecom@t-online.de
Website: THIECOM

(receivers)

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Free Bytes

Boriou Ipirou 103
Athens, Greece

Phone: 30 210 5132673
Fax: 30 210 5150527
Email: info@freebytes.com
Website: Free Bytes

(all Ten-Tec equipment except kits and RX-340. Exclusive dealer in Greece for transceivers.)

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Unicom Trading, Ltd.

34 korp 8, Marksistskaya Str
Moscow 109147, Russia

Phone +7-095-797-4730
Website: Unicom Trading, Ltd.

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Astro Radio

Roca I Roca 69
08226 Terrassa
Barcelona, Spain

Phone: 34 937 353 456
Fax: 34 937 350 740
Email: info@astroradio.com
Website: Astro Radio

(all Ten-Tec equipment except kits)

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CAB-elektronik AB

Viktor Rydbergsgatan 35
Jonkoping, Sweden S-55448

Phone: 46 36 165760
Fax: 46 36 165766

(all Ten-Tec equipment)

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Waters & Stanton PLC
Spa House, 22 Main Road
Hockley, Essex, SS54QS
UK
Telephone: 01702 206835
www.wsplc.com

Exclusive distributor for the UK and Ireland

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Current as of June 14, 2010

Ambassador

The Ten-Tec Ambassador program is a way for Ten-Tec to reward our loyal customers for recommending the purchase of Ten-Tec HF transceivers to other hams. Refer a customer to us (or back to us, read on) who purchases an Orion II or Omni-VII transceiver and you get the reward!

Anyone in the United States or Canada who has purchased an HF transceiver from us factory-direct since January 1, 1995 can be an Ambassador. We have listings of all purchases from that date and can easily verify eligibility for you.

Click here to register. Type in your name, callsign, current mailing address, email address, phone number, the model of the last Ten-Tec transceiver you bought directly from us and whether you would like to have prospective customers referred to you by us.

We often are contacted by prospective Ten-Tec owners who will ask us: Do you know anyone around here that owns one of (Orion, Orion II, Omni-VII) that I can talk to? If you elect to have us refer customers to you, we will send them your email address. If they later purchase one of the eligible rigs from us, have them pass along your name as their Ambassador. You can elect to not have us refer potential customers to you as well, of course.

Who can be referred by an Ambassador? Anyone who has not previously purchased any of the Orion, Orion II, or Omni-VII transceivers from us previously.

Our new customer must tell us you are their Ambassador at the time they make their purchase. We will send you a check payable in U.S. dollars for the amount listed for each eligible transceiver purchased. You may also elect to have this amount credited to you against a future Ten-Tec purchase in lieu of a check.

The purchaser of the transceiver will also receive free UPS ground shipping for their transceiver order to the continental USA. Alaska, Hawaii and Canada orders will have a dollar amount comparable to continental USA ground shipping deducted from actual shipping costs.

There is no limit on the number of people an Ambassador can refer for a purchase, the only limitation is that you cannot refer yourself.

We will reward Ambassadors with $50 for the purchase of a new, used, or demo original Orion or Orion II transceiver by a new customer or $40 for the purchase of a new, used, or demo Omni-VII by a new customer. Please have the purchaser indicate to us the name of the Ambassador that referred them so you will be credited (or mailed) your reward, and they will be able to get a credit for free shipping. Payment time 4-6 weeks after order. Applicable in the USA and Canada only.

Offer subject to change or expiration without notice. Does not apply retroactively to equipment invoiced before January 21, 2008.

Privacy Policy

We build our relationships with clients on trust and respect to your privacy. By using this site and other related sites developed by Ten-Tec, together with information or any other kind of material provided on these sites, you accept these Terms. If you do not accept the Terms please do not use this site. Ten-Tec reserves the right to change these terms and conditions, together with software, services, and prices mentioned in this site at any time, at its sole discretion, without notice.

As a sign of respect to your privacy we publish this Privacy Statement for your information in order to make you aware of how Ten-Tec collects and uses any information you provide while visiting our websites.

Our Commitment to Privacy
The only possible kind of information we may collect from you is information you provide directly when you email us, submit online forms or navigate to or through this site. We collect information about your email address if you choose to contact us via email. Note: we do not use your email for mailing and do not share your email or any other user-specific information with third parties. All information collected from site visitors, clients, and partners is for sole use within the Ten-Tec Company. We do not sell, trade, or transfer it to any other organizations for any illegal marketing or mailing purposes.

Privacy of Online Shopping
We take all measures to keep your visit to our site as secure as possible. When you provide your credit card information to make orders of our products, we use SSL (Secure Socket Layer) to maximize your security on the net and keep your private information private.

Revision of Privacy Policy
We may revise this Privacy Policy at any time, all changes immediately appear in this document. This means we can only raise the security level and our commitments to privacy. You should visit this page from time to time because all the changes automatically apply to your use of this site.

We value confidentiality and security of your online performance.

Thank you for spending time to read our privacy policy.

Employment

Ten-Tec specializes in designing and manufacturing communication products for a variety of applications ranging from amateur radio to signal intelligence gathering receivers. We hire a variety of skills ranging from electronics assembly, sheet metal fabrication, tool and die makers, electronics technicians, sales, electrical engineering with RF emphasis, software engineers with DSP emphasis. Many of our technical positions require an amateur radio license of general class or higher. If you feel you have something unique to offer we would like to hear from you. Our focus is on the hiring and development of people dedicated to providing the highest quality of products and services to our customers. We offer employment opportunities without regard to race, age, color, religion, sex, national origin, disability or veteran status.

To inquire about Career Opportunities with Ten-Tec please send your resume specifying your career interests, in Word format, via email to: jobs@tentec.com