- Introduction
- Repair of Vintage Ten-Tec Transceivers
- Repairing Lightning Damaged Equipment
- Parts Request
Service
Hours: 8 AM to 5 PM EST, Monday – Friday.
Please search / read through the Knowledge Base before contacting service to see if a solution to your problem has already been provided.
Contact Ten-Tec Service:
Telephone: (865) 428-0364
Email: service@tentec.com
Service Staff
Service Manager: Paul R. Clinton, WD4EBR
Invoicing: Glenda Faidley
Technician: John Ellenburg, AI4ZQ
Technician: Garry Green, N4CJX
Technician: Jim Rodgers, N1DRI
Technician: Tony Ortiz, NH2E
We can repair all Ten-Tec models. We are doing component level repair on older models and do not have replacement circuit boards. Although we can repair all older models, the repair cost can exceed the value of the product. Some products are not fully repairable because of the unavailability of components, these include:
444 Hercules Amplifier: final transistors and many other critical components and mechanical parts are no longer available. The 444 is generally not repairable.
535 Argonaut II and 536 Delta II: Backlight for display is no longer available, otherwise repairable.
Sending in for a repair:
Click here to send in a repair. Please fill out the form and follow all instructions on the confirmation page. Press the submit button only once. This form is ONLY for sending in a repair and is not for asking questions. Please call or email the Service Department if you have questions.
Repair rates: $60.00 an hour.
If you are not comfortable with using the online form you may send the repair to:
Ten-Tec, Inc.
1185 Dolly Parton Prky
Sevierville, TN 37862
To help get your radio into our system faster and with out delay please use the online form.
Please include a cover letter that describes the problem, include a daytime phone number and Email address.
An RMA is not needed.
Turn around time for non-warranty repair is generally 2-4 weeks or less depending on workload.
We will mail an invoice or email charges after the repair is complete. You may pay by credit card (Visa, Master Card, Discover or American Express), personal check or money order.
Service Note: REPAIR OF VINTAGE TEN-TEC TRANSCEIVERS
Ten-Tec Service Department stocks a very comprehensive line of component level parts for our vintage transceivers. We can repair most transceivers that we have built in the past 41 years. However, there are individual transceivers that can no longer be economically repaired:
- Many vintage transceivers are mechanically worn out from years of use. Most notable worn part is the mechanical band switch. Switch indexes are no longer available. Most but not all individual switch wafers are available but it is very labor intensive to replace these wafers.
- Many circuit boards have become intermittent after years of heating and cooling, expanding and contracting during the course of normal operation. Intermittent problems on circuit boards can be repaired but this is most often a slow time consuming process to locate the intermittent solder connection or trace on the board.
- Many vintage transceivers have undocumented modifications. These modifications often render a transceiver un-repairable since the service technician often can not easily determine the nature of the modification and its effect on the operation of the transceiver. Some documented modifications will also render the transceiver un-repairable since the modification drastically changes the operation of transmitter or receiver.
- Many vintage transceivers purchased from on line auction sites, hamfests and yard sales may not be as advertised and may require extensive repair to bring them up to original specifications.
Ten-Tec Service will evaluate your vintage transceiver. If it appears that the repair cost will be excessive we will give you an estimate for the cost of repair before any repair is attempted. If you decide not to have the transceiver repaired there will be a charge for one hour of labor ($60.00) to cover the cost of the bench time necessary to evaluate the transceiver. We will then ship the un-repairable transceivers back to you at your expense.
If you want to repair your vintage transceiver, we will sell you the parts to accomplish the repair. Please send an Email to service@tentec.com with the Model number of the transceiver, a description of the part and the Ten-Tec part number if available.
Repairing Lightning Damaged Equipment
Lightning damaged equipment will be evaluated for possible repair. An estimate will be prepared and you will be contacted with an estimated cost of repair or will be informed if the equipment is damaged beyond economical repair before any repair is attempted. If the equipment is not repaired, you will be charged a one hour ($60.00) bench fee for the evaluation and estimate. If the equipment is repaired the evaluation/estimate bench fee will be waived.
If the equipment is not repairable we can provide a letter for your insurance company to facilitate a lightning claim or fill out any lightning forms that your insurance company might require.
Much of the damage to equipment that has been struck by lightning might not be apparent in an initial evaluation. Problems caused by the lightning damage may not be apparent for days, weeks or months. Lightning damaged equipment can have ongoing problems caused by the lightning damage. We offer NO warranty on lightning damaged equipment. If lightning damaged equipment requires subsequent repairs you will be responsible for the repair costs and shipping.
We can dispose of any lightning damage equipment or return it to you. You will be responsible for return shipping charges.
