Hours: 8 AM to 5 PM EST, Monday – Friday.
You do NOT need an RMA to send in a product for Service.
Click here to send in a repair
Canadian customers-Click here BEFORE you send in a product for repair.
Please search / read through the Knowledge Base before contacting service to see if a solution to your problem has already been provided.
Contact TEN-TEC Service:
Telephone: (865) 428-0364
Service Manager: Paul R. Clinton, WD4EBR
Invoicing: Glenda Faidley
Technician: Paul Case, KC4CNK
Technician: Garry Green, N4CJX
Technician: Jim Rodgers, N1DRI
We can repair all Ten-Tec models. We are doing component level repair on older models and do not have replacement circuit boards. Although we can repair all older models, the repair cost can exceed the value of the product. Some products are not fully repairable because of the unavailability of components, these include:
444 Hercules Amplifier: final transistors and many other critical components and mechanical parts are no longer available. The 444 is generally not repairable.
535 Argonaut II and 536 Delta II: Backlight for display is no longer available, otherwise repairable.
Sending in for a repair:
Click here to send in a repair. Please fill out the form and follow all instructions on the confirmation page. Press the submit button only once. This form is ONLY for sending in a repair and is not for asking questions. Please call or email the Service Department if you have questions.
Effective January 15th 2013 service department labor rate will be $75.00 per hour. Equipment received before January 15th will be billed at the old rate.
If you are not comfortable with using the online form you may send the repair to:
1185 Dolly Parton Prky
Sevierville, TN 37862
To help get your radio into our system faster and with out delay please use the online form.
Please include a cover letter that describes the problem, include a daytime phone number and Email address.
An RMA is not needed.
Turn around time for non-warranty repair is generally 2-4 weeks or less depending on workload.
We will mail an invoice or email charges after the repair is complete. You may pay by credit card (Visa, Master Card, Discover or American Express), personal check or money order.
Click here for information on PTO Kits