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Service & Support

Hours: 8 AM to 5 PM EST, Monday – Friday.

An RMA is required before sending a product for Service.

Canadian customers-Click here BEFORE you send in a product for repair.

Please search the Knowledge Base before contacting service to see if a solution to your problem has already been provided.

Repair RMA procedure

An RMA is required before sending a product for repair.  Please email service@tentec.com or call 865-428-0364 with the following information.

Model number

Serial Number

Description of the problem

Your Name as it appears on your credit card

Call sign

Shipping address

Billing address for your credit card if different from your shipping address

Email address

Phone number

An RMA will be created and the RMA number will be emailed to you.  The RMA number must be placed on the outside of the shipping carton.  Ship the item to,

TEN-TEC, Inc.
1185 Dolly Parton Prky
Sevierville, TN 37862

Contact TEN-TEC Service:
Telephone: (865) 428-0364
Email: service@tentec.com

Service Staff

Service Manager: Paul R. Clinton, WD4EBR
Technician: Garry Green, N4CJX
Technician: Jim Rodgers, N1DRI

We can repair most Ten-Tec models. We are doing component level repair on older models and do not have replacement circuit boards. Although we can repair most older models, the repair cost can exceed the value of the product. Some products are not fully repairable because of the unavailability of components, these include:

444 Hercules Amplifier: final transistors and many other critical components and mechanical parts are no longer available. The 444 is generally not repairable.

535 Argonaut II and 536 Delta II: Backlight for display is no longer available, otherwise repairable.

Effective January 15th 2013 service department labor rate will be $75.00 per hour. 

Turn around time for non-warranty repair is generally 2-4 weeks or less depending on workload.

We will mail an invoice or email charges after the repair is complete. You may pay by credit card (Visa, Master Card, Discover or American Express), personal check or money order.

Click here for information on PTO Kits

© 2014 - Call Service: (865) 428-0364 - Email Service: service@tentec.com