New and Demo products have a 30 day return period: All new and demo (non-kit) Ten-Tec equipment sold factory direct is sold on a 30 day trial period. If within 30 days of purchase you decide not to keep the equipment it may be returned to us for a purchase price refund, less shipping charges. Please call our sales department at (800) 833-7373 or (865) 453-7172 and request a return merchandise authorization number – this will greatly speed up the processing of your refund. Return items to Ten-Tec, 1185 Dolly Parton Parkway, Sevierville, TN 37862. Include a note with any returned equipment with your name, address, and telephone number and the RMA number. For equipment sold through our international dealers, it is at their discretion to set their own sales and return policies.
Return policy for kits: Ten-Tec T-kits may be evaluated for 30 days. As long as no construction has begun and parts have not been mixed and require re-sorting, kits can be returned within 30 days of purchase for a full purchase price refund, less shipping charges. Partially built or opened and jumbled kits will not be accepted for refund. See above for instructions on return merchandise authorization numbers.
Sales of wire antennas, cut wire and coax: All sales are final.
Return policy for non-Ten-Tec equipment sold by us: Equipment sold by Ten-Tec that is of other manufacture is subject to a 10 day evaluation period. Any non-Ten-Tec piece of equipment returned for refund within 10 days will be taken for refund if returned with all original packing material in “as new” condition. A 15% restocking fee applies and refunds are less shipping charges. Exceptions: non-Ten-Tec linear amplifiers, cut to order wire and cut to order coaxial cable are not returnable. Antennas are only returnable as long as no installation or construction has been attempted or made.
Modification or Change: These policies are subjest to modification or change, without notice.