Phone Support Policy
For over 44 years, we’ve continued to support every product we’ve built. In our newsletter dated March of 2013, we spoke of how difficult it is to find many of the parts that were used in our legacy amplifiers. It’s also difficult to provide phone support and repair services for amplifiers that haven’t been built in over 10 years.
We will continue to provide support for the 9500, 9510, 8410, 8406, 45xx, 2100 and the 2000 products.
We will not be ordering any more parts, or providing any more support (other than the parts in stock on the website, and the information available on the website) for the legacy products. This means, if a part is listed in stock on the website, and there is actually stock in house, we will gladly sell it to you. But, when the parts are gone, they’re gone.
Free email support will still be provided for the products listed above. Email is the ONLY way to start a support dialog.
You must fill out the support form. We will answer the email as soon as possible. If it’s necessary to communicate verbally, we will call you between 4:00 and 5:30, Monday through Friday, after setting a time via the support dialog you started.
There are absolutely NO exceptions to this rule. Check this website for information on your question whenever possible.
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